Terms & Conditions

1. Introduction

Welcome to Mary, the AI Agent, a service provided by Synergy Consulting (DBA Web Apps LLC) ("Company," "we," "us," or "our"). By accessing or using Mary’s services, you ("User," "Customer," or "Subscriber") agree to these Terms and Conditions ("Agreement"). If you do not agree, do not use this service.

2. Description of Service

Mary is an AI-powered agent designed to assist businesses through voice and text-based interactions, appointment booking, and business integrations with tools such as Stripe, Gmail, Outlook, Google Sheets, and other services we deem appropriate.

3. Subscription and Billing

3.1 Subscription Plans & Payments

• We offer monthly subscription packages and a pay-per-minute option for AI-assisted calls.
• By subscribing, you authorize us to automatically charge your payment method every month unless you cancel before the next billing cycle.
• All payments are processed through third-party services like Stripe, and we do not store or manage your payment details.
• No refunds will be provided for any reason, including partial use of a billing cycle.

3.2 Payment Authorization & Responsibility

• By using our service, you authorize us to charge your selected payment method.
• We are not responsible for any unauthorized or fraudulent charges. You must contact your payment provider for any disputes.

4. AI Accuracy and Liability Disclaimer

4.1 AI-Generated Responses

• Mary is an AI-powered system that may provide responses that are incorrect, misleading, or incomplete.
• We do not guarantee the accuracy, reliability, or suitability of the information provided by Mary.
• You agree that you are solely responsible for any actions taken based on Mary’s responses.

4.2 Payment Authorization & Responsibility

• We do not accept any liability for losses, damages, or misunderstandings caused by AI-generated responses.
• You acknowledge that AI is an evolving technology and that errors can occur.

5. Conversation Monitoring and Data Recording

• We reserve the right to monitor, record, and store all conversations between Mary and your clients.
• By using Mary, you consent to such monitoring and recording for quality assurance, security, compliance, and service improvements
• We own all rights to the recorded data and may use it at our discretion within legal limits

6. User Responsibilities and Acceptable Use

• You agree to use Mary only for lawful purposes and not for fraudulent, misleading, or unethical activities.
• You must not misuse the AI system in any way that could harm our services or other users.

7. Right to Refuse Service

• We reserve the right to refuse, suspend, or terminate service at our discretion if we find that a user is violating these Terms or misusing Mary in any way.
• Service may also be refused due to technical issues, non-payment, abuse of services, or legal concerns.

8. Service Dependencies and Downtime

8.1 Reliance on Third-Party Services

• Mary depends on third-party technology providers (e.g., Stripe, Gmail, Outlook, Google Sheets, cloud computing platforms).
• We are not responsible for outages, disruptions, or failures caused by these external services.

8.2 User’s Responsibility for Third-Party Credits & Subscriptions

• Some features of Mary may require active third-party subscriptions or credits (e.g., API usage, phone call minutes, email limits).
• If your third-party account runs out of credits, expires, or is suspended, we are not responsible for any interruptions in Mary’s service.

9. Data Privacy & Security

9.1 No Liability for Data Handling

• While we integrate with third-party services (e.g., Gmail, Outlook, Google Sheets), we do not store or take responsibility for any user data shared with or processed by these platforms.
• You assume full responsibility for any sensitive data shared with Mary.

9.2 Third-Party Services

• We integrate with external platforms for scheduling, payments, and communication. Their terms and privacy policies apply, and we are not responsible for their data practices.

10. Cancellation and Termination

• You can cancel your subscription at any time before the next billing cycle. No refunds will be issued for any unused portion of your subscription.
• We reserve the right to suspend or terminate your access to Mary at any time for violation of these terms.

11. Changes to Terms and Conditions

We may update these Terms at any time. Continued use of the service after updates constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms, contact us at:

Email: info@synergyconsulting.us

Phone: (347) 352-7825

By using Mary, you acknowledge and agree to these Terms and Conditions.